When an item is listed as pre-order, it means it isn't in stock but we expect to receive inventory soon. You can still purchase the item now, but we won't be able to ship it until after the expected in-stock date listed on its product page.

When will my pre-order ship?

When you pre-order a product, the shipping date may vary depending on when the product is expected to become available. We will do our best to provide an estimated shipping date when you place your pre-order.

Once the product becomes available, we will ship it to you as soon as possible, and you will receive a notification with tracking information.

Please note that shipping times may vary depending on your location and the shipping method you choose at checkout. If you have any questions or concerns about your pre-order, please feel free to contact our customer service team for assistance.

When will I be charged for my pre-order?

You will be charged for your pre-order at the time of purchase. This ensures that your item is reserved and will be shipped to you as soon as it becomes available. If you have any concerns or questions about your pre-order, please don't hesitate to reach out to our customer service team for assistance.

Can I cancel my pre-order?

Yes, you may cancel your pre-order before it ships. Please contact our customer service team as soon as possible to request a cancellation. Keep in mind that once the pre-order has shipped, it can no longer be canceled.

If you decide to cancel, we will issue a refund to the original payment method used for the pre-order.

What happens if the release date for my pre-order is delayed?

If the release date for your pre-order is delayed, we will notify you as soon as possible with the updated information. We understand that delays can be frustrating, but we are committed to ensuring that you receive your pre-order as soon as possible.

If the delay is significant or if we are unable to fulfill your order for any reason, we will work with you to find a solution, which may include cancelling or modifying your pre-order.

Can I combine pre-order items with in-stock items in the same order?

Yes, you can combine pre-order items with in-stock items in the same order. However, please note that your entire order will be held until the pre-order item is available to ship. If you would like your in-stock items to ship immediately, please place a separate order for those items.

Will I be charged for shipping on my pre-order?

Yes, shipping charges will apply for pre-order items unless there is a specific promotion or offer that includes free shipping for pre-order purchases. The shipping cost will be calculated based on the shipping method selected and the destination address at the time of checkout.

If you are ordering multiple items, including pre-order and in-stock items, the shipping cost may be adjusted based on the weight and size of the entire order.


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