DUE TO THE SMALL-BATCH NATURE OF OUR PRODUCTS WE TYPICALLY PROCESS AND SHIP ORDERS WITHIN 3-5 BUSINESS DAYS (5-7 DAYS DURING LAUNCHES AND HOLIDAYS). ONCE YOUR ORDER HAS SHIPPED, YOU WILL RECEIVE A SHIPPING CONFIRMATION E-MAIL WITH TRACKING INFORMATION. PLEASE NOTE THAT SHIPPING TIMES MAY VARY DEPENDING ON YOUR LOCATION.

Certainly! We understand that things can change unexpectedly, and we want to make sure that you receive your order exactly where you need it to be. If you need to change your shipping address after placing an order, please contact our customer service team as soon as possible, within 24 hours of placing your order, and we will do our best to accommodate your request.

Please note that once your order has been processed and shipped, we may not be able to make changes to the shipping address, so it's important to reach out to us as soon as you can.

To update or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate any changes or cancellations, but please note that we may not be able to make changes to an order once it has been processed and shipped. Thank you for understanding!

We also offer free shipping on all orders over $125 before taxes and after discounts have been applied. This is our way of saying thank you for choosing Gallienne Apothecary and for trusting us with your health & wellness needs.

Shipping rates for orders are calculated directly from the shipping service providers such as UPS and FedEx. The rates are based on several factors such as the weight and dimensions of the package, the shipping destination, and the shipping method selected.

The rates are calculated at checkout and will be displayed for your review and approval before you complete your purchase. If you have any questions about the shipping rates, you can always contact our customer service team for assistance.

Our standard shipping option is available for all orders, and delivery times can vary depending on your location. However, we always strive to process and ship your order as quickly as possible so that you can start enjoying your products as soon as possible.

If you need your order to arrive even sooner, we offer expedited shipping options with FedEx or UPS for an additional fee. This option provides you with the added convenience of being able to track your order in real-time and receive updates on its delivery status.

If you believe that your package has been lost or stolen, please contact the shipping service provider as soon as possible to report the issue and initiate a search for the package. You can also reach out to our customer service team for assistance in resolving the issue.

If your order arrives damaged, please contact our customer service team immediately. We will work with you to resolve the issue as quickly as possible. To help us assist you efficiently, please provide photos of the damaged items and the packaging they arrived in. This will help us assess the situation and determine the best course of action. Depending on the situation, we may offer a replacement, a refund, or another resolution to ensure you're satisfied with your purchase.

We understand that shipping can be a concern for our customers, which is why we offer shipping insurance for eligible orders. The availability of shipping insurance depends on the carrier we use to ship your order, so please check with us before placing your order if you are interested in purchasing insurance.

Shipping insurance can provide added protection and peace of mind in case your package is lost, stolen, or damaged during transit. In the unlikely event that any of these situations occur, you can file a claim with the carrier and be reimbursed for the value of your order (up to the insured amount).

Please note that shipping insurance is an optional service and may incur an additional fee. If you choose not to purchase shipping insurance, your order will still be covered by our standard shipping policy, but we cannot be held responsible for any issues that may arise during transit.

Our shipping policy for international orders varies depending on the destination country. We currently offer international shipping to select countries, and shipping rates and delivery times may vary depending on the destination.

Please note that customers are responsible for any customs or import duties that may be charged by the destination country. These fees are not included in our shipping fees and must be paid by the recipient at the time of delivery.

We also recommend that customers double-check the shipping information provided during checkout to avoid any delays or issues with delivery. If you have any questions or concerns about international shipping, please don't hesitate to contact our customer service team for assistance.

No worries, we've got you covered. Quickly double-check your address upon receiving your order confirmation and if you spot an error, reach out to us immediately. Our team will do their best to make the necessary changes to your address, free of charge. Keep in mind, making changes to your address may result in a delay of your shipment.

At Gallienne Apothecary, we aim to make the return process as seamless as possible. Please allow 3-5 business days for us to process your return after it has arrived at our facility. We will then issue a refund to the original payment method used for your purchase. Note that the time it takes for the refund to reflect in your account may vary depending on your payment method.

If you haven't received your refund yet, don't worry. First, check your bank account and then reach out to your credit card company as there may be a delay in posting the refund. If you still don't see the refund, contact your bank to inquire about any processing time. If all else fails, feel free to contact us for assistance.